FAQ’s
Here are some frequently asked questions
Auction process
How does the silent auction process work?
Participants can browse items, place bids, and monitor their bids until the auction closes. The highest bid submitted before the auction ends wins the item(s).
How do I register to participate?
To participate, you simply need to create an account by providing a few simple pieces of information. You'll receive an email confirming your account.
How do I place a bid?
Once registered, simply click on the item you’re interested in, enter your bid amount, and confirm.
Can I increase my bid?
Yes, you can increase your bid at any time before the auction closes to increase your chances of wining your preferred item(s).
What happens if I am the highest bidder?
If you are the highest bidder when the auction closes, you will receive an email notification confirming you as the winner and with payment instructions to enable you to complete payment.
Who do I contact if I have questions about my package?
For any questions or concerns, please contact our customer support team at sales@gmsauctions.co.uk or call us at 0203 3456 991.
Our team is here to assist you every step of the way.
How do I reset my password?
To reset your password, click the “Forgot Password” link on the login page and follow the instructions to set a new password.
When will I receive my item?
Once payment is confirmed, physical items will be shipped as soon as is possible, however please allow up to 21 days for delivery.
Shipping information and tracking details (if available) will be shared via email with in 72 hours of payment being made.
How do I know if the items are authentic?
All items listed are verified either by our trusted suppliers or by us and come with a certificate of authenticity.
What happens after I win a travel package or event experience?
If you win a travel package or event experience, you will receive a confirmation email with payment instructions.
Once payment is confirmed, you will be contacted by our Operations Team, within 24 to 72 hours, to finalise arrangements.
How do I book my travel dates?
After payment is received, our event team will contact you within 72 hours to discuss available dates and confirm your preferred schedule.
Some packages may have fixed dates, while others may offer flexible booking options.
Are there any deadlines to book my experience?
Yes, some travel packages or event experiences must be booked by a specific date, usually within 12 months.
Details and deadlines will be discussed at the time of initial contact. We aim to contact you within 72 hours of the event to give you the optimum chance of securing your preferred dates
What if I can’t attend the event after booking?
If you’re unable to attend, please contact us as soon as possible.
Depending on the package, you may be able to transfer the experience to another person or reschedule, subject to availability, additional costs and terms & conditions.